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In response to the unique challenges posed by the COVID 19 pandemic, Nissan has introduced a unique [email protected] service to bring the showroom experience directly to people’s homes. With the [email protected] service, the most popular services, queries, and bookings associated with a trip to your local dealer can now be done digitally from the safety of your living room.
This includes a full virtual showroom experience, providing a 360-degree online tour around dealerships to discover vehicles, as well as options to buy. Nissan has grouped its digital and remote services under a new [email protected] tab on its websites in the GCC, South Africa, Egypt, Turkey, and India. Services include a video call feature through which customers can speak to a dealer representative or request a callback or online chat.
Nissan Chairman of the Africa Middle East and India (AMI) region, Guillaume Cartier, said: “The digital space offers huge potential to revolutionize the vehicle purchase and ownership experience. At Nissan, we listened to customers during this challenging time, and have developed a range of online features and services that allow people to choose, compare, configure and even purchase a vehicle from the comfort and safety of their own homes.”
Buyers are who closer to finalizing a deal can also complete their purchase online with the help of a finance calculator and pre-loan assessment as well as warranty information. Customers who prefer to physically experience a Nissan vehicle of their choice can request a home test drive, with the car being dropped off and picked up at the customer’s location. Home maintenance of vehicles for existing customers is also available.
In addition to the [email protected] features, Nissan’s website also has a complete section dedicated to customer wellbeing during the COVID-19 pandemic. It includes fun family activities to do under a lockdown, useful tips to be safe, and updates on Nissan’s contribution in fighting the virus under its COVID-19 Updates tab.